Airlines and industry groups have asked the regulator to temporarily remove certain aspects of its Air Passenger Protection Regulations that require them to rebook flights and compensate passengers under certain … OTC-CTA Canada 1,916 views. OTTAWA — The Canadian Transportation Agency is seeking input from the public about requests by airlines to weaken regulations that protect airline passengers. OTTAWA — The head of Canada's transport regulator says the 11,000 complaints filed to the Canadian Transportation Agency since the onset of … OTTAWA — The head of Canada’s transport regulator says the 11,000 complaints filed to the Canadian Transportation Agency since the onset of the COVID-19 pandemic will not start to be processed until early next year. OTTAWA — The Canadian Transportation Agency says it has received more than 8,000 complaints about airlines since mid-March, an unprecedented figure for the five-and-a-half-month period. The Canadian Transportation Agency is wrestling with a backlog of nearly 14,000 air passenger complaints accumulated over the past two years, at the same time as thousands of Canadians are demanding the agency help get their money back from flights cancelled due to the COVID-19 pandemic. How to File Complaints Not Covered By TICO and the Ontario Travel Industry Act, 2002. Please enter your case number. The resolution of complaints, what was the outcome, gift cards, promo codes, refunds? The Canadian Transportation Agency has launched an investigation into complaints from air passengers alleging that airlines are not accurately reporting the reasons for flight delays or cancellations. The Canadian Transportation Agency (CTA) is investigating over 3,000 complaints filed against multiple airlines, including Air Canada and WestJet, alleging they failed to accurately explain the reason for flight delays and cancellations. Canadian Transportation Agency. The Canadian Transportation Agency (CTA) has been flooded with more than 3,000 complaints from passengers in recent weeks, questioning why their airlines denied them compensation for delayed flights. This comes as thousands of citizens are filing additional complaints about refund issues with Canadian airlines during the COVID-19 pandemic as carriers refuse to give customers their money … CTA chairman Scott Streiner says the agency is struggling to handle another 11,000 complaints it received between last December and […] The Canadian Transportation Agency is reviewing a massive backlog of complaints. TollFree: 1-888-222-2592. The independent tribunal said it has been inundated with close to 10,000 complaints from mid-March, when global air travel largely ground to a halt, until Oct. 16. Search. All airline complaints submitted to Canadian Transportation Agency. 3:18. We will do this with authority from the Canada Transportation Act. Canadian Transportation Agency Airline complaints Case Number: [casenum] Ottawa, Ontario K1A … The Canadian Transportation Agency (CTA) is back in the news where it was revealed that the paper tiger government agency is experiencing a two year backlog of complaints from air passengers. Please try again later. More than half of the 26,000 complaints submitted to the CTA from July 2018 to April 2020 are … Get Directions. No personal information related to the case will be displayed or made available. If you have documents that you couldn't upload, you can send them by mail, email or fax. The Canadian Transportation Agency is on track to receive nearly as many air-traveller complaints this month as it did in all of 2015-16, but it doesn’t blame the airlines for its sudden spike in workload. 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