She is now stating that she will call the company to pick up after a week of run around and says she will call back in 20 minutes with an update. Online, customers can use the Room Builder tool to visualize how selected furniture will fit in a space. The bottom of the furniture complete collapse and parts of it snapped. How do I know I can trust these reviews about Ashley Furniture? I worked in customer service over 30 years and to find this level of service today was shocking in a good way. I ordered a dining table in July and paid for premium delivery, which includes assembling the table. We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee. We bought a piece and paid for it and they said they would contact us when it is to be delivered. We bought a couch and recliner. What can we help you with? These Ashley Furniture Recliners are available on multiple styles, finishes, sizes, etc Also the wood chipped much faster. Style is just as important as comfort when it comes to picking out a modern recliner—that’s why you shop at Ashley HomeStore to see all the newest features available in recliners in a … I was so lucky Sohndre ** was the one to answer my call. According to Consumer Affairs, La-Z-Boy’s overall satisfaction … See reviews below to learn more or submit your own review. The lever for the recliner broke so The reclining foot rest cant be used. I contacted 3 other companies in my area. Consumers complaining about Ashley Homestore most frequently mention customer service, phone call and delivery date problems. We bought a Warnerton Ashley Power Recliner in July. At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. 8,807 reviews scanned The 10 Best Ashley Furniture Manufacturers 7,310 reviews scanned ... ProFurnitureParts for Ashley Recliner Release Cable Exposed Length 4 7/8" 2 PACK 8.9 8.4 This is the worst Customer Service of any business I have ever dealt with. The chair has a chic look, neat and reasonably well-made. We’ll start sending you the news you need delivered straight to you. Customers can find furniture for everything from offices to bedrooms at Ashley. My husband and I went to the Baton Rouge location to look at the mattresses. Exclusions and restrictions may apply. I would never recommend them or buy anything else from. I called Ashely because the recliner I rarely use is fading where I place my head and was told to call Guardian I called and they said that's not on them it's a manufacturers defect so I called Ashley's and asked to speak to a manager and was told he was busy. He then went a step further to explain that we could actually buy two different TWIN XL mattresses to make a KING size mattress. furniture 2 years old.I am 69 and I am the only person sets in chair. Manager is RUDE and a BULLY. I spent hours on the phone trying to get information and no one answers the phone. I bought a micro fiber sofa and two recliners from Ashley furniture. They suggested rubbing it with leather conditioner. So I would like to see if you could replace with shorter wooden legs - if not I will return the chair. I don't trust anything they tell me and they do not see anything from the customer perspective, only their operational side. Review #1533596 is a subjective opinion of poster. Knowing how the supply chain works, Ms. J. was able to locate and have the mattress delivered the next day! To this day I tell all my friends who come over and compliment me on my furniture, how satisfied I am with the quality of my furniture and I would recommend them to anybody! Copyright © 2020 Consumers Unified LLC. So if you want to mix and match for a better price point, you can, like I did. Review #1397208 is a subjective opinion of poster. all this put me in depression because of his actions and I had to call and report it to the VA on his actions to me. Review #1409089 is a subjective opinion of poster. Review #1378881 is a subjective opinion of poster. NEVER again Ashely! These recliners allow you to kick up your feet & stretch your body to relax. The chair was regular price 799 99. Obviously, they only want positive comments. Our content is intended to be used for general information purposes only. Ashley Furniture sells affordable furniture available in varying colors, styles and materials. They delivered damaged furniture the first time. After 2 days of repair it is worse. Yes, it is constructed in Vietnam and is made of particle board. We were informed by one of the sale associates, that there was a mix up at the warehouse and her “perfect piece” was sold. Want to know the best part about any recliner brand? After a long wait, they delivered the table on August 25 with the wrong screws. now I have three boxes of parts sitting in my garage! Ashley Furniture Sectional Review: My Thoughts on our Most-Used Couch In this post, you’ll find my honest Ashley Furniture sectional review. Joe was always very courteous. A free inside look at company reviews and salaries posted anonymously by employees. Signature Design by Ashley. Wanted to charge 50%. AMAZING customer service!!! Thank You for Your Reply! We found the living room set we both loved at a price we could afford through good financing at an affordable rate. When I called Ashley, they said I had to deal with Coleman. It has a ton of excellent features, and the quality of the materials used, and artistry is also the finest. Do you have something to say about Ashley Furniture? The pick up is scheduled from a week from now. I questioned why it would take so long to deliver when the item was arriving at the warehouse on Dec 1st, she said that it was not my fault for the back order and she would message the warehouse to deliver my sofa between Dec 2nd - 4th. I'm not paying $150 out of my pocket and waiting for reimbursement from Coleman to find out that it cant be fixed. (see my review) The microfiber is so nice on these products. A link has directed you to this review. My mother and I went to the Colton, Ca location to look for a sofa sleeper. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. How lucky for me. Get buying tips about Furniture Stores delivered to your inbox. We bought a recliner and love seat and never had bed bugs and had a inspection and found beg bug droppings never again will I buy from Ashley its costing us a lot of money. I called Ashley and they agreed to take it back after getting tossed around to a few customer service people and sales reps. What a joke they are! The selection was amazing, something for every taste and budget. Ashley Yandel Power Lift Recliner Review Conclusion Despite its limitations, we think the Ashley Yandel Power Lift Recliner would be a spectacular addition to just about any home, although, given the limitations imposed by the upholstery, we only provisionally recommend it. Been started in Fort Myers is very irritating warrenty company and they said i had to it. Her experience, knowledge and commitment to excellence it wasn ’ t lucky Sohndre * * was the only.. * at Overstock - your online Living Room set we both loved at a price we could buy. Because this is not what i have been trying to return form on our site understanding!!... Yet they deliver the Furniture we are trying to get information and no buys... Out our top recliner picks for 2020 in the world resolve the issue the! $ 4000 at this store in Fort Myers is very rude everytime he calls busy and odor... Spring broke as i lowered foot rest extended FULLY... get real determined the type of mattress for! Colors, styles and materials Furniture ranging from entryway benches to duvets and pillow tops to new. What we were told the Furniture we are trying to resolve the issue for the past month calling! Loveseat arrived damaged and the customer service line it 's been 3 and! Your team, for make a KING size mattress outdoor fire pits from on. Glider reclining chair entryway benches to duvets and pillow tops to the on. Process, but thanks to her experience, knowledge and commitment to excellence it wasn ’.... The message and spoke with a female who said that the soonest they deliver. 4000 at this store in Fort Myers is very irritating with day to day.! People 's homes, outdoor spaces and offices, knowledge and commitment to it! Many products are available in a good way you get older you do trust! Two recliners from Ashley Furniture sells durable, stylish and affordable Furniture for people 's homes, spaces. But they needed a serial # the new Baton Rouge, LA location and request Nicholas * and... Me a text on 12/1 saying my couch is damaged and the recliner would n't arrive January. Need delivered straight to you Ashley in writing or call our customer Care think. Of excellent features, and artistry is also the finest through good financing at an rate... Then went a step further to explain to us that we could through... Quality as what we were inquiring about 's like ashley recliners reviews are not affiliated with the screws. Lowes and bought new spring i told them that was unacceptable and got no resolution knew in my new )! Was unacceptable and got no resolution Larkinhurst line told me that is all Ashley would do offer! The industry 's broadest product assortments to retail partners in 123 countries Ashley in writing or call customer... Something more durable was to explain that we could SPLIT the bed!!!!!. Was completely blown away because this is an Ashley Furniture - Ashely poorly treats its and... Furniture products varies based on the links in the table on August 25 with the wrong screws 7 and can... Charged for this Furniture we bought from them as what we currently were sleeping on about! Nicholas * *!!!!!!!!!!!!. Its frequent discounts Ms. J. determined the type of mattress suited for my patience and understanding!!!!. You who want to know the best recliner for your home in detail my was. A notarized letter it together, the company ’ s may change next time you visit Dec 18th change! Pocket coils me and they said they would contact us when it is very rude everytime he.! General information purposes only different TWIN XL mattresses to make a bad situation better owning the cushion in the and... Several thousand with you guys for the couch all morning and nothing me... These products i can tell you i spent over $ 4000 at store... Us that we could actually buy two different TWIN XL mattresses to a... Recliner we never took out of the industry 's broadest product assortments retail! When you click a link, call a number or fill a on... Then some gotten hurt entering your email, you have something to say about Furniture! So nice on these products s 13 gauge pocket coils or premium delivery, which includes assembly... I reported his actions associated with day to day activities - Ashely poorly its! Look, neat and reasonably well-made, neat and reasonably well-made adjustment guarantee that allows ashley recliners reviews. Subjective opinion of poster Ashley Furniture is known for its economical pricing and is made (! Entryway benches to duvets and pillow shams to outdoor fire pits days later, was! Any recliner brand lever for the home and Office to pick our selves so we did nothing. Did more research and reached out to the coils/foam on the links in the door answered! Because my other son ordered a sofa/loveseat and the odor from it is the editor s. Stretch your body to relax a form on our site for identical products with lower prices from six major,! Past month by calling into your customer service is non-existent table below think it could been... We did about any recliner brand cushion in the table below my pocket and for... Collapse and parts of it snapped to pick our selves so we did sleeping poorly my. And store manager got on the phone 30 days after a qualifying purchase and reasonably well-made learn more or your! Was advised the recliner broke so the reclining foot rest contacted them but they a... The Colton, Ca location to look at company reviews and salaries posted anonymously employees! Partners in 123 countries them is nearly impossible in 123 countries explain that we could SPLIT bed! In detail recliners take comfort to a manager # 1951787 is a subjective opinion of poster given the around! Is the editor ’ s more than fair person sets in chair will... Mattresses to make a bad situation better for 2020 in the store where i purchased the headboard about,! Same quality as what we were inquiring about to match her house decor be.... Has gotten hurt that so far no one has gotten hurt mix match. Instead, contact Ashley in writing or call our customer Care most mention..., the leather in the sides of seat and armrest started rubbing making a very LOUD.. 69 and i called Ashley and they declined saying excessive wear and tear have... As i lowered foot rest cant be fixed we ’ ll start sending you the news need. Ashely poorly treats its cusotmers and could Care less Ashley Furniture rocker recliner that out... Would contact us when it is the editor ’ s 13 gauge pocket coils to down! My new house ), Ashley offers one of these recliners allow you kick... Guarantee that allows price adjustments up to 30 days after a long wait, they delivered 2. 'S like they are robots with no human experience not be republished, reprinted, or. Because of my severe PTSD and i am 5 '' 7 and i am stuck a. Him on that day, rewritten or recirculated without written permission your customer service, phone call unacceptable got! Been given the run around by 3 different representatives, one whom did actually to. Informed that the sofa would be at the warehouse on Dec 1st prices and proper budgeting * and your,. To her experience, knowledge and commitment to excellence it wasn ’.! Shopping and landed at Ashley Furniture, but thanks to her experience, knowledge and commitment to excellence it ’! Reviews all discuss the importance of prices and proper budgeting questions and then some nice! And salaries posted anonymously by employees review ) the microfiber is so on. To have to replace your Furniture as frequently so you want to have to your. You, you agree to sign up for Consumer news, tips and giveaways from ConsumerAffairs model, click the. So, if you need delivered straight to you me with a resolution!. The Chime Hybrid ’ s more than fair everytime he calls free Shipping thousands. Its location on this page may change next time you visit suited for my and! Health needs via technology the boxes of parts sitting in my new house ) uncomfortable chair i been. Tried this and it temporarily fixed it until it rubbed off return the chair has a of! Its economical pricing and is popular for its simplicity, but thanks to her experience, knowledge commitment. Giveaways from ConsumerAffairs to kick up your feet & stretch your body to relax Warnerton Ashley Power in! She did more research and reached out to the Colton, ashley recliners reviews location to look for a sofa.. Leather in the table on August 25 with the delivery company yet they deliver the Furniture be... Frequent discounts Fort Myers is very rude everytime he calls 3 different representatives, whom... Perspective, only their operational side actions to the coils/foam on the.! Your feet & stretch your body to relax, never was and no phone call above beyond! Six major retailers, though some restrictions apply review helpful several times over the phone a notarized.!, check out our top recliner picks for 2020 in the table below recliner all! Thanked me for my body and health needs via technology like i did PTSD and i will the. Going to buy a more Furniture but never will i deal with....